We had a file corruption of our database on May 18, and we were unable to recover from our online backup with Crashplan. Apparently they sent this information out in a “newsletter” to their business clients in Mid April, and implemented the change on May 1. My company’s financial data was stored by our 3rd party Unix app in that directory and Code42 just randomly excluded it from backup, even though it was in the USER directory, and deleted ALL PREVIOUS BACKUPS without permission. They have chosen to remove from the backup all files in the /user/xxx/library/containers/ directory as well as all root directory application and system folders. They have recently implemented a change, as of May 1,2019, which had devastating effects for my businesses.

I have used Crashplan for Small Business for many years.

Until recently, Crashplan for Small Business was very reliable.

They do not offer a solution, and have no plans to correct or back out this potentially devastating change. I have spent days on the phone with their technical support management to no avail.

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